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We are credentialed with Medicare and Medi-Cal. We accept most Health Net, Anthem, Blue Shield and United Healthcare plans. We are also in-network with Lakeside Community Healthcare and Regal Medical Group, and Healthcare LA IPA.

Complaints from North Los Angeles County Regional Center clients have be submitted through: https://www.dds.ca.gov/general/appeals-complaints-comments/ Department of Developmental Services 916-654-1987 or 4731 complaints should be submitted to the attention of the NLACRC Executive Director.  Please email or mail to:  Via US Postal mail  North Los Angeles County Regional Center  Attn: Executive Director  9200 Oakdale Ave, Suite 100  Chatsworth, CA 91311  Via Electronic Email  Director@nlacrc.org

Accessing the Easterseals Southern California (ESSC) Confidential Reporting Hotline can be done by using one of these following four ways: Telephone: English:            (833) 670-0002 Spanish:           (800) 216-1288 Website:           www.lighthouse-services.com/essc E-mail:             reports@lighthouse-services.com (include company name with your report) Fax:                 (215) 689-3885 (include company name with your report)

Yes. We provide services in-person at our office located at 4383 Tujunga Ave., STE J, Studio City, CA 91604.

SoCal Speech Therapy & Swallowing Diagnostics is committed to maintaining a safe and healthy environment for our patients, consumers, their families & caregivers, and our staff. Because our services often involve close personal interaction, infection prevention practices are essential to protect medically vulnerable individuals, young children, and clinical personnel. This policy outlines procedures regarding illness, contagious conditions, COVID-19 exposure, and infection control expectations for all in-office, community-based, and home-based services. General Illness Policy Patients, consumers, caregivers, and staff who are ill should not attend in-person sessions if they are experiencing symptoms consistent with a contagious illness. Symptoms that may require postponement or rescheduling include, but are not limited to: Fever of 100.4°F or higher Vomiting or diarrhea within the previous 24 hours Persistent coughing Shortness of breath or difficulty breathing Chills or body aches New rash of unknown origin Severe sore throat Active contagious infections Flu-like symptoms Positive COVID-19 test or symptoms consistent with COVID-19 Families are asked to notify the office as soon as possible if a consumer or household member is ill prior to a scheduled appointment. ________________________________ COVID-19 Policy Individuals should not attend in-person sessions if they are experiencing symptoms associated with COVID-19, including: Fever or chills Cough Shortness of breath Fatigue Muscle or body aches New loss of taste or smell Congestion or runny nose Nausea, vomiting, or diarrhea Patients, consumers, caregivers, or staff who test positive for COVID-19 should: Notify our practice promptly. Follow current California Department of Public Health (CDPH) guidance. Remain home during the recommended isolation period. Return to services only when symptoms are improving and fever-free for at least 24 hours without fever-reducing medication. Virtual services may be offered when clinically appropriate and authorized. Exposure to COVID-19 If a patient, consumer, caregiver, or staff member has had close contact with an individual who tested positive for COVID-19: Please notify the clinic as soon as possible Monitoring for symptoms is strongly encouraged Masking may be requested during sessions following recent exposure The clinic reserves the right to temporarily transition services to virtual sessions when necessary to protect medically vulnerable individuals Infection Control Procedures SoCal Speech Therapy & Swallowing Diagnostics maintains infection prevention procedures that may include: Hand hygiene before and after sessions Cleaning and disinfecting therapy materials and surfaces Availability of hand sanitizer Use of personal protective equipment (PPE) when clinically indicated Rescheduling sessions when contagious illness is suspected Ventilation and air circulation practices when feasible Staff members are expected to follow all applicable health and safety procedures and remain home when ill. Right to Reschedule or Suspend Services Our practice reserves the right to: Reschedule sessions due to illness concerns Transition sessions to telehealth when appropriate Temporarily suspend in-person services if a significant health or safety risk exists These measures are intended to protect patients, consumers, families, and staff while maintaining continuity of care whenever possible. Non-Retaliation Families and staff are encouraged to report illness, exposure concerns, or safety issues without fear of retaliation or interruption of services.

We are a vendor for the North Los Angeles County Regional Center (NLACRC) . Consumers in this catchment area can access information on applying for services by clicking here. For consumers based outside of the NLACRC catchment area, you can request our practice's services through your home regional center. Please contact our office to learn more about that process. You can lookup your home Regional Center on this website.