Question 1

What insurances do you accept?

Accepted Answer

We are credentialed with Medicare and Medi-Cal. We accept most Health Net, Anthem, Blue Shield and United Healthcare plans. We are also in-network with Lakeside Community Healthcare and Regal Medical Group, and Healthcare LA IPA.

Question 2

What if I'm a client of NLACRC and I have a complaint?

Accepted Answer

Complaints from North Los Angeles County Regional Center clients have be submitted through:

https://www.dds.ca.gov/general/appeals-complaints-comments/

Department of Developmental Services 916-654-1987

or 4731 complaints should be submitted to the attention of the NLACRC Executive Director.  Please email or mail to: 
Via US Postal mail 
North Los Angeles County Regional Center

Attn: Executive Director

9200 Oakdale Ave, Suite 100

Chatsworth, CA 91311 
Via Electronic Email 
Director@nlacrc.org

Question 3

What if I'm an Easterseals client and I have a complaint with a service provider?

Accepted Answer

Accessing the Easterseals Southern California (ESSC) Confidential Reporting Hotline can be done by using one of these following four ways:
Telephone:
English:            (833) 670-0002
Spanish:           (800) 216-1288
Website:           www.lighthouse-services.com/essc
E-mail:             reports@lighthouse-services.com (include company name with your report)
Fax:                 (215) 689-3885 (include company name with your report)

Question 4

Do you provide speech services in-person?

Accepted Answer

Yes. We provide services in-person at our office located at 4383 Tujunga Ave., STE J, Studio City, CA 91604.

Question 5

What is your sick/COVID policy?

Accepted Answer

SoCal Speech Therapy & Swallowing Diagnostics is committed to maintaining a safe and healthy environment for our patients, consumers, their families & caregivers, and our staff.

Because our services often involve close personal interaction, infection prevention practices are essential to protect medically vulnerable individuals, young children, and clinical personnel.

This policy outlines procedures regarding illness, contagious conditions, COVID-19 exposure, and infection control expectations for all in-office, community-based, and home-based services.

General Illness Policy
Patients, consumers, caregivers, and staff who are ill should not attend in-person sessions if they are experiencing symptoms consistent with a contagious illness. Symptoms that may require postponement or rescheduling include, but are not limited to:

Fever of 100.4°F or higher
Vomiting or diarrhea within the previous 24 hours
Persistent coughing
Shortness of breath or difficulty breathing
Chills or body aches
New rash of unknown origin
Severe sore throat
Active contagious infections
Flu-like symptoms
Positive COVID-19 test or symptoms consistent with COVID-19

Families are asked to notify the office as soon as possible if a consumer or household member is ill prior to a scheduled appointment.

________________________________

COVID-19 Policy
Individuals should not attend in-person sessions if they are experiencing symptoms associated with COVID-19, including:

Fever or chills
Cough
Shortness of breath
Fatigue
Muscle or body aches
New loss of taste or smell
Congestion or runny nose
Nausea, vomiting, or diarrhea

Patients, consumers, caregivers, or staff who test positive for COVID-19 should:

Notify our practice promptly.
Follow current California Department of Public Health (CDPH) guidance.
Remain home during the recommended isolation period.
Return to services only when symptoms are improving and fever-free for at least 24 hours without fever-reducing medication.
Virtual services may be offered when clinically appropriate and authorized.

Exposure to COVID-19
If a patient, consumer, caregiver, or staff member has had close contact with an individual who tested positive for COVID-19:

Please notify the clinic as soon as possible
Monitoring for symptoms is strongly encouraged
Masking may be requested during sessions following recent exposure
The clinic reserves the right to temporarily transition services to virtual sessions when necessary to protect medically vulnerable individuals

Infection Control Procedures
SoCal Speech Therapy & Swallowing Diagnostics maintains infection prevention procedures that may include:

Hand hygiene before and after sessions
Cleaning and disinfecting therapy materials and surfaces
Availability of hand sanitizer
Use of personal protective equipment (PPE) when clinically indicated
Rescheduling sessions when contagious illness is suspected
Ventilation and air circulation practices when feasible
Staff members are expected to follow all applicable health and safety procedures and remain home when ill.

Right to Reschedule or Suspend Services

Our practice reserves the right to:

Reschedule sessions due to illness concerns
Transition sessions to telehealth when appropriate
Temporarily suspend in-person services if a significant health or safety risk exists
These measures are intended to protect patients, consumers, families, and staff while maintaining continuity of care whenever possible.

Non-Retaliation
Families and staff are encouraged to report illness, exposure concerns, or safety issues without fear of retaliation or interruption of services.

Question 6

How do I access Regional Center services?

Accepted Answer

We are a vendor for the North Los Angeles County Regional Center (NLACRC) . Consumers in this catchment area can access information on applying for services by clicking here.

For consumers based outside of the NLACRC catchment area, you can request our practice's services through your home regional center. Please contact our office to learn more about that process. You can lookup your home Regional Center on this website.

Frequently asked questions

What insurances do you accept?

What if I'm a client of NLACRC and I have a complaint?

What if I'm an Easterseals client and I have a complaint with a service provider?

Do you provide speech services in-person?

What is your sick/COVID policy?

How do I access Regional Center services?

Need more information?

Thanks for submitting!

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Frequently asked questions

What insurances do you accept?

What if I'm a client of NLACRC and I have a complaint?

What if I'm an Easterseals client and I have a complaint with a service provider?

Do you provide speech services in-person?

What is your sick/COVID policy?

How do I access Regional Center services?

Need more information?

Thanks for submitting!